Frequently asked questions

We ship to the United States, Italy and the other countries of the European Union. Shipping is free and tracked on every order. Some products are available only in certain markets.

Orders are processed within 1–3 business days. After dispatch, delivery usually takes 7–12 business days to the United States and 8–13 business days to Italy and the rest of the EU. Times can be a little longer during Black Friday and the holidays.

No. For Italy and the EU, import duties and taxes are prepaid, so there is nothing extra to pay on delivery. If a carrier ever asks you for a fee, contact us before paying.

As soon as your order ships, we email you a tracking number. You can follow your parcel any time on our Track your order page.

Yes, as long as it hasn't shipped yet. Email support@himrastore.com with your order number as soon as possible and we'll update or cancel it free of charge.

Contact us right away with your order number and the correct address. If the order hasn't shipped yet, we'll fix it for you.

If your Himra™ device isn't right for you, contact us within 30 days of delivery. We'll send you the return instructions and refund the product price once we receive it. Full details are in our Refund policy.

In addition to our 30-day guarantee, you have a 14-day right of withdrawal and the 2-year legal guarantee of conformity. See our Refund policy for details and the model withdrawal form.

We're sorry! Email us within 30 days of delivery with your order number and a photo or short video of the issue, and we'll send a free replacement or a full refund – no need to pay for return shipping.

Once your return is received and checked, we issue the refund to your original payment method within 5–10 business days. Your bank may need a few extra days to show it.

Start on the lowest setting with short sessions while your skin gets used to it. Every product page has its own How to use and Safety information. If you have a skin condition, are pregnant, or use an implanted medical device such as a pacemaker, ask your doctor before use.

Most of our devices charge with the included USB cable. Battery life depends on the product and is listed in its specifications. Make sure the device is dry before charging.

Only if the product page says the device is waterproof (for example, rated IPX7). Other devices should be kept away from water.

Switch the device off and wipe it with a soft, slightly damp cloth after each use, then let it dry. Brush heads can be rinsed under warm water and should be replaced when the bristles start to look worn.

The available methods are shown at checkout and include major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay, where available. Prices are in US dollars for the United States and in euro for Italy and the EU.

Yes. Our checkout is powered by Shopify and encrypted with SSL. We never see or store your full card details.